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Returns can only be made within 12 days from the date of receipt of your item. NO EXCEPTIONS

To initiate a return visit our Return Center here.

  1. Enter your order number and email to start the returns request.
  2. Select your items, reason and shipping method and click “Find your Order”
  3. You will receive an email with further information on how to complete your return.
  4. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued.

We will refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. 

The customer is responsible for any return shipping costs and for obtaining tracking information as CIOCCOLATO is not responsible for any lost/missing returns. 

Once we receive your returned item, we will refund you the purchased amount and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, please allow up to 10 business day for the refund to be reflected in your account. We don't refund original shipping charges.

A 20% restocking fee will be applied to any returns allowed over 12 days. 

All CIOCCOLATO items must be returned unworn, unwashed, with original tags, stickers, folded in its original bag. Any damaged items that have signs of wear or do not conform with CIOCCOLATO return policy will be declined and the item will be shipped back at the customer’s expense.

CIOCCOLATO guarantees its clothing to be free from manufacturing defect for the first 12 days as long as you follow our care instructions. 

By placing an order with CIOCCOLATO, the customer acknowledges and agrees to all our shipping/return policies, terms and conditions.

Once orders are placed they cannot be cancelled, however returns can still be made.

Cioccolato does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and submit a new order for your new items.


644 AVE FDZ JUNCOS  Suite 301
San Juan, PR 00907

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